The Privacy Policy was last updated on April 10, 2026
1. Introduction
This Privacy Policy explains how JF Taxi Service (“we”, “our”, “us”) collects, uses, and protects personal information when you use our website and taxi booking services.
We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and applicable laws in Malta.
By using our website, you agree to the practices described in this policy.
2. Data Controller
The data controller responsible for your personal data is:
JF Taxi Service
56, Triq John Otto Bayer,
Xaghra, Gozo
Malta
Email: info@gozotaxis.com
Phone: +356 7923 5202
3. Personal Data We Collect
When you use our website or book a taxi, we may collect the following information:
Contact Information
- Full name
- Email address
- Phone number
Booking Information
When you make a taxi reservation we may collect:
- Pickup location
- Drop-off location
- Date and time of the transfer
- Number of passengers
- Number of luggages
- Additional notes or special requests
Communication Data
If you contact us via:
- contact forms
- phone
we may store the information provided in order to respond to your request.
Technical Data
When visiting the website, certain technical information may be collected automatically, such as:
- IP address
- browser type
- device type
- pages visited
- time and date of visit
This information is used only for website functionality, security, and analytics purposes.
4. How We Use Your Data
Your personal data may be used for the following purposes:
- Processing and managing taxi bookings
- Contacting you regarding your booking or enquiry
- Providing customer support
- Improving our website and services
- Preventing misuse or fraudulent activity
- Complying with legal or regulatory obligations
We collect only the data necessary to provide our services.
5. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
Contractual necessity
To process and fulfil taxi bookings requested by you.
Legitimate interests
To operate, maintain, and improve our taxi services and website.
Legal obligations
Where we are required to retain certain records for legal, accounting, or regulatory purposes.
Payment processing
To process optional online payments for confirmed bookings.
Consent
Where you voluntarily provide information via forms or contact requests.
6. Payment Information
We offer optional online payment for confirmed bookings. Payments are securely processed via Stripe.
We do not collect or store credit or debit card details on our website. All payment information is entered directly on Stripe’s secure platform and processed by Stripe in accordance with their privacy and security standards.
We may store limited payment-related information, including:
- payment status (paid / unpaid)
- amount paid
- date and time of payment
This information is used solely for booking management, accounting, and customer support purposes.
Customers may alternatively choose to pay directly to the driver at the time of service.
7. Sharing of Personal Data
We do not sell or rent personal data to third parties.
Your information may only be shared when necessary to provide our service, such as:
- with the driver assigned to your booking
- with payment processors such as Stripe for secure online transactions
- with website hosting or technical service providers
- where required by law or legal authorities
Any third parties involved are required to respect the confidentiality and security of your data.
8. Third-Party Payment Processing
Online payments are processed by Stripe. When making a payment, your data may be transferred to and processed by Stripe in accordance with their Privacy Policy.
Stripe may process personal data such as:
- name
- email address
- payment details
- transaction information
We recommend reviewing Stripe’s Privacy Policy for further details on how your data is handled by them.
We do not control and are not responsible for how Stripe processes your personal data.
9. Data Retention
We retain personal data only for as long as necessary to provide our services and comply with legal obligations.
Typical retention periods include:
- Booking records: up to 12 months
- Customer enquiries: up to 12 months
- Legal or accounting records: as required by law
- Payment records: retained as required for accounting and legal obligations
After this period, personal data is securely deleted or anonymised.
10. Cookies
Our website uses cookies to improve functionality and user experience.
Cookies may be used for:
- website performance
- analytics
- remembering user preferences
For more information, please refer to our Cookie Policy page.
11. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to the processing of your personal data
- Request transfer of your personal data (data portability)
Right to Erasure (Right to be Forgotten)
You may request that we delete your personal data. We will comply with your request unless we are legally required to retain certain information for legal, accounting, or regulatory purposes.
12. Data Security
We take appropriate technical and organisational measures to protect personal data against:
- unauthorised access
- loss
- misuse
- alteration
However, no internet transmission can be guaranteed to be completely secure.
13. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
Any updates will be published on this page with the updated revision date.
15. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us:
JF Taxi Service
56, Triq John Otto Bayer,
Xaghra, Gozo
Malta
Email: info@gozotaxis.com
Phone: +356 7923 5202